Route 1: Saudi Arabia, Jeddah (JED) to Malaysia, Kuala Lumpur (KUL)
Route 2: Singapore, Changi (SIN) to Saudi Arabia, Jeddah (JED)
Pearls and Pitfalls:
Since the majority of events are unfavorable, I will mention about them first:
Airport: Do not use any – especially Jeddah- airport of Saudi Arabia during rush days like (Ramadan Eid Al Fitr Holiday, Aid Al Adha Holiday, Schools’ last week) regardless of the airline. Quality of the services and the customer relationship is on the grounds. Even the conveyor belts were not working in Jeddah Airport. You can guess how many people missed their flight because of this mismanagement. See the photo below for your quick reference.
Staff: Cabin crew was almost perfect comparing to the airline itself.
Interior of the cabin has not been refurbished for a long time.
Hitches are not finalized yet. Whenever we’ve reached to the Kuala Lumpur Airport, we couldn’t find our one and only baggage, which we learned that was not attached to the plane. We went to the lost/found office and got our report. Afterwards, we were expecting to receive a standard compensation by Saudi Airlines. Here comes the tragic part: Saudi Airlines office was closed and even there was no office-timing or any other contact detail on the door. This clearly shows their behavior to the guests of a fully loaded airplane (almost 400 guests). We received our baggage two days later after tens of phone calls. If you consider to use Saudia, our advise is to include some spare clothes in your hand luggage.
As of today, it’s been more than a month but still there is no feedback about the compensation. If we receive any feedback, this review will be updated.
Only favorable part of my experience with Saudi Airlines is the 23+23 kg baggage allowance for adults. However, if we take into consideration of that they may lost/delay your luggage and will leave you in the lurch, this cannot be considered as a plus.
In the return flight, only 20% of the seats were occupied. Number of food trays was more than the number of guests, so the stewardess offered us additional meals. Interior of the cabin was old and has not been refurbished for a long time.
Due to the perfect management of the Changi Airport we didn’t see any problem related with luggage, check in and other staff.